Booking & payment conditions General Conditions

Booking conditions

Payment conditions

Check-in / Check-out

Opening times

General cancellation conditions

Cancellations are only valid in writing
The deposit will be retained as cancellation fee in any case - no refund

Cancellation fees are calculated as follows:

For carefree vacation planning, Travel Safe cancellation policies apply in the event of a pandemic.

COVID 19: Travel Safe cancellation policy for carefree vacation planning:

We are happy to convert deposits already made into an unlimited ZillerSeasons value voucher. If you wish, we will also be happy to refund the down payment.
Exception: Non Refundable rates, which can be converted into an unlimited value voucher.

Cancellation conditions for Non Refundable Rates

Place of jurisdiction: Zell am Ziller
We recommend that you take out travel insurance: www.europaeische.at
In addition, the Austrian Hotel Contract Conditions - ÖHVB apply. 
Place of jurisdiction: Zell am Ziller