Booking & payment conditions General Conditions

The suites in the ZillerLodge are reserved only for the number of people stated in the reservation confirmation. Subleasing is not allowed. Suites as well as all facilities and amenities of the ZillerLodge are exclusively reserved for our guests who have registered and checked in.
Suites are reserved according to our guests' wishes. However, we do reserve the right to substitute a suite of equal quality if needed.
Please also se our inclusive services.
Enjoyment and a high-quality vacation experience are the focus of everything we do for our guests. We constantly strive to provide our valued guests with an unforgettable setting for their holidays. Should you have any additional questions or concerns, we are always more than happy to assist. Please let us know if you have any personal wishes - we will be glad to take care of them for you!

In order to make your deposit, please provide us with your credit card information: feel free to use the secure form here on our website!
- 30 % of the total amount due with your booking
- 70 % of the total amount due by no later than 7 days prior to arrival, debited to the same credit card
Any additional charges accrued during your stay will be payable at check-out.
We accept your EC/Maestro-, Visa- oder Mastercard.

Check-in is at the Boutique Hotel DasPosthotel in Zell / Ziller.
Check-In: between 3pm and 7 pm (If you expect to arrive later, please let us know in advance.)
Check-Out: by 11am of departure day
Early check-in: Euro 25.00 per person. Includes use of the spa area of DasPosthotel on your arrival day starting at 11:00 am, wellness bag with towel, bathrobe, and slippers, and wellness drink station. If the booked room/suite/chalet is available: use of the room starting at 11:00 am. Bookable upon request and based on availability.
Late check-out: Euro 25.00 per person. Includes use of the spa area of DasPosthotel on your departure day until 4:00 pm, wellness bag with towel, bathrobe, and slippers, and wellness drink station. If the booked room/suite/chalet is available: use of the room until 4:00 pm. Bookable upon request and based on availability.

Our telephone concierge service is available daily from 8 am until 8 pm
Pine sauna including relaxation room and organic, wooden pool are freely accessible anytime to guests of the ZillerLodge.
Massage and beauty treatments are by individual appointment

Special offers and Black Friday Deals are not cancellable and cannot be changed.
All other bookings are subject to the following conditions:

Cancellations are only valid in writing.
Cancellation charges are calculated as follows:
- from reservation up to 31 days prior arrival: Deposit will be retained as a cancellation fee
- 30 to 8 days prior to arrival: 80 % of the total amount as a cancellation charge
- 7 days prior to arrival or early departure: 100 % of the total amount as a cancellation charge
You can purchase travel cancellation insurance here: www.europaeische.at.
All other aspects of the reservation are handled in accordance with Austrian Hotel Contracting Conditions - ÖHVT.
Jurisdiction in the case of dispute: Zell am Ziller
Receipt of your deposit indicates your acceptance of our booking conditions as stipulated.