Our FAQs Questions and answers


Is smoking allowed in the ZillerLodge?

Smoking is allowed on the terrace and the balconies but is not permitted in the apartments.

Am I allowed to bring my pet? Is there a dog sitter in the ZillerLodge?

Yes, your four-legged friend is welcome. Cost € 35.00 per night (not incl. food). Upon request, we will be happy to organize a dog sitter. 


At check-in, you will receive an access code for the Internet. WLAN is available throughout the ZillerLodge.

Are there bed linens for allergy sufferers?

All of our bed linens are hypoallergenic.

Is there a pillow menu? Can I select a pillow?

We have a special pillow menu. You can find more information in our guest directory or at the reception desk.

Is there a laundry, ironing, and dry cleaning service?

We offer a laundry, ironing, and dry cleaning service! It is offered in DasPosthotel.

Is there a luggage storage room?

You can use the luggage storage room in DasPosthotel.

Are children allowed in the ZillerLodge?

Of course, children are welcome here.

Can flowers be arranged as a gift?

We will be happy to organize flowers as a gift. Our team at the reception desk is available to help anytime. We charge a service fee of € 10.00.

Is there an e-charging station in the ZillerLodge?

There are 2 charging stations in DasPosthotel and 16 in MalisGarten.

Is there a fitness room in the ZillerLodge?

There is not a fitness room in the ZillerLodge, but you can use the one in DasPosthotel. Use at your own risk and upon request!  
Equipment by the company Matrix Fitness: stationary bicycle, rowing machine, treadmill, functional training tower, dumbbells, and an adjustable weight bench.


Is there a special birthday package?

You will find our current offers/packages at www.zillerseasons.at.

Are there church services in town?

Every Sunday at 8:30 am and 7:00 pm, a Catholic service is held in the parish church (subject to change!). Our team at the reception desk will be happy to inform you of additional times for Mass. 

Can I order gift certificates?

You can quickly and easily order your desired gift certificate at https://www.zillerseasons.at/gutschein/.

Are charging devices available in the ZillerLodge?

A variety of charging devices for mobile phones are available to borrow for free during your stay. They are available at the reception desk in DasPosthotel.

Questions about booking & payment conditions

How can I pay my bill?

Please transfer the deposit within 6 days of accepting the vacation offer to the specified bank account. After receiving the deposit, the reservation is guaranteed and confirmed. This will be credited in full to the hotel bill.

  • Please pay the hotel bill upon arrival or transfer the amount in advance. Within the EU and from the EEA countries (Norway, Iceland, Liechtenstein) you can make SEPA transfers in euros without additional charges. Transfers from Switzerland can be made to our Swiss account.
  • We gladly accept your credit card (Maestro, Visa, MasterCard, American Express, V-Pay).

How long do I have to make a cancellation?

Cancellation fees are calculated as follows:

  • From reservation confirmation until 30 days before arrival date: free cancellation possible. The deposit paid will be fully refunded as a value voucher, no refund possible. The voucher is valid indefinitely and can be redeemed in all ZillerSeasons facilities.
  • 30 to 08 days before arrival date: 80 % cancellation fee of the total amount.
  • From 07 days before date of arrival or in case of early departure: Cancellation fee 100 % of the total amount
  • No refunds in case of early departure.
  • Explicitly stated non-refundable rates are not cancelable or changeable.
  • By completing the booking you accept the booking and cancellation conditions as stated.

For carefree vacation planning, Travel Safe cancellation policies apply in the event of a pandemic.

Cancellation conditions for Non Refundable and Last Minute Rates

  • The booking is non-cancellable and non-modifiable.
  • The total amount will be retained as a cancellation fee in any case - no refunds.
  • By completing the booking you accept the booking and cancellation conditions as stated.
  • For a carefree vacation planning, the Travel Safe cancellation conditions apply in the event of a pandemic.

You can find all information here: https://www.zillerseasons.at/agbhs/ and in your reservation confirmation.

Is a reservation even without a guarantee possible by credit card?

You can also pay your deposit by bank transfer.

Questions about arrival & departure

When can I check in to my apartment in the ZillerLodge? Can I arrive earlier?

Your apartment is available for check-in starting at 3:00 pm. You can also book an early check-in for € 25.00 per person. Based on availability!

Where can I check in to the ZillerLodge?

Your room key is available in DasPosthotel, Rohrerstraße 4, 6280 Zell am Ziller.

When can I start using the spa?

All amenities in the ZillerLodge are available for free as soon as you check in. If you would like to use the spa prior to check-in, we charge € 25.00 per person.

When must I check out of the ZillerLodge?

On your departure day, you can stay in your apartment until 11:00 am.

Would you like to stay longer? No problem. You can book a late check-out for € 25.00 per person. Based on availability!

How do I reach the ZillerLodge from the airport?

We will gladly organize a shuttle to the airport. We ask that you make a booking in advance at the reception desk.

How do I reach the ZillerLodge by car?

  • Arrival to our check-in-point at DasPosthotel
    The check-in point can be found in our partner hotel DasPosthotel in Zell im Zillertal - only 13.8 km (ca 15 min.) from the ZillerLodge.
  • Arrival by car
    • Coming from Switzerland: Autobahn A12 towards Salzburg – ZILLERTAL exit
    • Coming from Germany: A 8 MUNICH towards Innsbruck – ZILLERTAL exit
      Drive on the B 169 (Zillertaler Bundesstraße) to Uderns. Take the first driveway on the right (at Elektro Sporer) and turn left. Past Gasthaus "Metzgerwirt", you will cross a small bridge. Turn right on the Finsingstraße. Continue straight and pass the Festplatz on the right. Drive along the Finsingbach and cross a small stretch of forest - the ZillerLodge is located on Kohlgasse 10.

Is there a shuttle service?

Yes, we offer a shuttle service. We ask that you make a booking in advance at the reception desk.

Are there parking opportunities?

Yes, parking is available right outside the door at the ZillerLodge. 

Questions about doctors & pharmacies

Is there a doctor nearby?

Yes, there are doctors right in Uderns (ca. 1 km) as well as in Zell am Ziller (ca. 9 km).

Is there a pharmacy nearby?

The nearest pharmacies are located in Fügen (ca. 2.5 km), in Stumm (ca. 8 km), and in Zell am Ziller (ca. 9 km).

What should I do if I suddenly become ill?

Get in touch with the reception desk, and we will be happy to organize a doctor's appointment.

Do you need a doctor or emergency medical services?

Simply get in touch with the reception desk, and we will be happy to help organize a doctor's appointment or emergency medical services. Emergency number: 144.

Questions about Covid-19

What precautions are taken for the protection of guests and staff?

A requirement for carefree enjoyment is a feeling of security, and we provide exactly this. You can find our measures here: www.zillerseasons.at/sicher-urlauben/

What entry requirements are currently applicable in Austria?

You can find more information about current entry requirements at https://www.zillerseasons.at/sicher-urlauben/

What should I know about Covid-19?

All information about Covid-19 is available at our reception desk or here: https://www.zillerseasons.at/sicher-urlauben/

Questions about sports & recreation in winter

Where can I purchase my ski pass?

You can conveniently purchase your ski pass (for 2 or more days) at the reception desk in DasPosthotel and at the valley stations. 

Which ski areas are located nearby?

You will find the following ski areas nearby
Kaltenbach Hochzillertal – Hochfügen ski area, Zillertal Arena, Mayrhofen ski area.

Where can you rent skis and ski boots?

Our team at the reception desk will be happy to advise you! We recommend our experienced partner Intersport Strasser with a shop right next to DasPosthotel and in the Zillertal Arena valley station. ZillerSeasons guests will receive a 10% discount on ski rental, ski storage, and ski service! 

Can you go tobogganing nearby?

Yes, in Hainzenberg only 9 minutes away by car is Austria's longest floodlit toboggan run.

Can you go cross-country skiing in the Zillertal?

Yes, with sufficient snow conditions, there are many magnificent cross-country trails.  

Questions about sports & recreation in summer

Can I rent a bike on-site?

Yes, you can rent a mountain bike or city bike for free on-site.

Can I rent an e-bike on-site?

At Intersport Strasser next to DasPosthotel or in the Zillertal Arena, you can rent e-bikes in various sizes. We recommend reserving your desired e-bike in advance. 

What excursion destinations are there nearby?

Our team at the reception desk will be happy to provide you with more information about excursions. You can find our suggestions on our homepage at https://www.zillerlodge.at/zillertal/aktiv-im-zillertal/

Can I play golf? Is there a golf course nearby?

The ZillerLodge is located right on the golf course. As our guest, you can enjoy a discount which you will receive right at the golf course. You also have the option to purchase the Golf Tirol Card.

Is there a hiking program? Is there a weekly program?

Yes, here in the ZillerSeasons, our guests can enjoy a vast array of activities with a weekly program and hiking program.

Are guided hikes offered?

Yes, guided hikes are offered. Our certified mountain guide will take you to all the hiking hot spots and show you unique natural spectacles and viewing points with special features!

Questions about wining & dining

Where can I eat brakfast in the ZillerLodge?

In the antique sideboards in the ZillerLodge suites, there are breakfast options. Of course, we also offer a daily breakfast roll delivery service.

Where can I eat breakfast outside of the ZillerLodge?

You can enjoy a magnificent breakfast in DasPosthotel from 7:15 am to 11:00 am. We ask for registration by telephone at: +43 5282 2236. € 27.00 per person.

Where can I eat lunch?

Your are welcome to eat lunch in one of the ZillerSeasons restaurants in Zell am Ziller.

Where and at what time is dinner offered?

You have the option to enjoy dinner in the MartinerHof in the HochLeger 5 days a week. We ask that you make table reservations a week in advance. Short-notice reservations are possible only upon request. 

You have the opportunity to dine in the ZillerSeasons restaurants DieMarie in DasPosthotel, Wilde Kräuterküche, and Heleni. The daily menus are offered to ZillerSeasons guests for a discounted price. We ask that you make a table reservation by telephone at +43 5282 2236 or via the online table reservation form.

Is there a catering service in the ZillerLodge?

Yes, our restaurant in DasPosthotel offers our guests in the ZillerLodge a special DieMarie catering service.

Is there food for guests with lactose and gluten intolerances, wheat flour allergy, diabetes, or other allergies?

Of course, simply let us know prior to your arrival!

Questions about wellness

Is there a wellness offer and pool?

Yes, there is a sauna, a wellness biotope, and an outdoor hot tub in the ZillerLodge.

Is it possible to use the spa in DasPosthotel?

If you stay overnight in the ZillerLodge, you can use the SPA area in DasPosthotel. Upon request for a fee.

Is there a day spa in the hotel?

You can book the day spa in DasPosthotel or in MalisGarten upon request or based on availability.  

Are there bathrobes?

Bathrobes and towels are available in our chalets and TreeLofts.

Questions about the reception desk

During what hours is the reception desk staffed and is there a reception desk in the ZillerLodge?

There is no reception desk in the ZillerLodge. Our reception desk in DasPosthotel in Zell am Ziller is staffed around the clock. You can reach us at +43 5282 2236, by WhatsApp +43 664 2236000, or by e-mail at info@zillerseasons.at.