Our FAQs Questions and answers

Smoking is allowed on the terrace and the balconies but is not permitted in the apartments.

Yes, your four-legged friend is welcome. Cost € 35.00 per night (not incl. food). Upon request, we will be happy to organize a dog sitter. 

At check-in, you will receive an access code for the Internet. WLAN is available throughout the ZillerLodge.

All of our bed linens are hypoallergenic.

We have a special pillow menu. You can find more information in our guest directory or at the reception desk.

We offer a laundry, ironing, and dry cleaning service! It is offered in DasPosthotel.

You can use the luggage storage room in DasPosthotel.

Of course, children are welcome here.

We will be happy to organize flowers as a gift. Our team at the reception desk is available to help anytime. We charge a service fee of € 10.00.

There are 2 charging stations in DasPosthotel and 16 in MalisGarten.

There is not a fitness room in the ZillerLodge, but you can use the one in DasPosthotel. Use at your own risk and upon request!  
Equipment by the company Matrix Fitness: stationary bicycle, rowing machine, treadmill, functional training tower, dumbbells, and an adjustable weight bench.

You will find our current offers/packages at www.zillerseasons.at.

Every Sunday at 8:30 am and 7:00 pm, a Catholic service is held in the parish church (subject to change!). Our team at the reception desk will be happy to inform you of additional times for Mass. 

You can quickly and easily order your desired gift certificate at https://www.zillerseasons.at/gutschein/.

A variety of charging devices for mobile phones are available to borrow for free during your stay. They are available at the reception desk in DasPosthotel.

Please transfer the deposit within 6 days of accepting the vacation offer to the specified bank account. After receiving the deposit, the reservation is guaranteed and confirmed. This will be credited in full to the hotel bill.

• Please pay the hotel bill upon arrival or transfer the amount in advance. Within the EU and from the EEA countries (Norway, Iceland, Liechtenstein) you can make SEPA transfers in euros without additional charges. Transfers from Switzerland can be made to our Swiss account.
• We gladly accept your credit card (Maestro, Visa, MasterCard, American Express, V-Pay).

Cancellation fees are calculated as follows:

• From reservation confirmation until 30 days before arrival date: free cancellation possible. The deposit paid will be fully refunded as a value voucher, no refund possible. The voucher is valid indefinitely and can be redeemed in all ZillerSeasons facilities.
• 30 to 08 days before arrival date: 80 % cancellation fee of the total amount.
• From 07 days before date of arrival or in case of early departure: Cancellation fee 100 % of the total amount
• No refunds in case of early departure.
• Explicitly stated non-refundable rates are not cancelable or changeable.
• By completing the booking you accept the booking and cancellation conditions as stated.

For carefree vacation planning, Travel Safe cancellation policies apply in the event of a pandemic.

Cancellation conditions for Non Refundable and Last Minute Rates

• The booking is non-cancellable and non-modifiable.
• The total amount will be retained as a cancellation fee in any case - no refunds.
• By completing the booking you accept the booking and cancellation conditions as stated.
• For a carefree vacation planning, the Travel Safe cancellation conditions apply in the event of a pandemic.

You can find all information here: https://www.zillerseasons.at/agbhs/ and in your reservation confirmation.

You can also pay your deposit by bank transfer.

Your apartment is available for check-in starting at 3:00 pm. You can also book an early check-in for € 25.00 per person. Based on availability!

Your room key is available in DasPosthotel, Rohrerstraße 4, 6280 Zell am Ziller.

All amenities in the ZillerLodge are available for free as soon as you check in. If you would like to use the spa prior to check-in, we charge € 25.00 per person.

On your departure day, you can stay in your apartment until 11:00 am.

Would you like to stay longer? No problem. You can book a late check-out for € 25.00 per person. Based on availability!

We will gladly organize a shuttle to the airport. We ask that you make a booking in advance at the reception desk.

• Arrival to our check-in-point at DasPosthotel
  The check-in point can be found in our partner hotel DasPosthotel in Zell im Zillertal - only 13.8 km (ca 15 min.) from the ZillerLodge.
• Arrival by car
  • Coming from Switzerland: Autobahn A12 towards Salzburg – ZILLERTAL exit
  • Coming from Germany: A 8 MUNICH towards Innsbruck – ZILLERTAL exit
    Drive on the B 169 (Zillertaler Bundesstraße) to Uderns. Take the first driveway on the right (at Elektro Sporer) and turn left. Past Gasthaus "Metzgerwirt", you will cross a small bridge. Turn right on the Finsingstraße. Continue straight and pass the Festplatz on the right. Drive along the Finsingbach and cross a small stretch of forest - the ZillerLodge is located on Kohlgasse 10.

Yes, we offer a shuttle service. We ask that you make a booking in advance at the reception desk.

Yes, parking is available right outside the door at the ZillerLodge. 

Yes, there are doctors right in Uderns (ca. 1 km) as well as in Zell am Ziller (ca. 9 km).

The nearest pharmacies are located in Fügen (ca. 2.5 km), in Stumm (ca. 8 km), and in Zell am Ziller (ca. 9 km).

Get in touch with the reception desk, and we will be happy to organize a doctor's appointment.

Simply get in touch with the reception desk, and we will be happy to help organize a doctor's appointment or emergency medical services. Emergency number: 144.

A requirement for carefree enjoyment is a feeling of security, and we provide exactly this. You can find our measures here: www.zillerseasons.at/sicher-urlauben/

You can find more information about current entry requirements at https://www.zillerseasons.at/sicher-urlauben/

All information about Covid-19 is available at our reception desk or here: https://www.zillerseasons.at/sicher-urlauben/

You can conveniently purchase your ski pass (for 2 or more days) at the reception desk in DasPosthotel and at the valley stations. 

You will find the following ski areas nearby
Kaltenbach Hochzillertal – Hochfügen ski area, Zillertal Arena, Mayrhofen ski area.

Our team at the reception desk will be happy to advise you! We recommend our experienced partner Intersport Strasser with a shop right next to DasPosthotel and in the Zillertal Arena valley station. ZillerSeasons guests will receive a 10% discount on ski rental, ski storage, and ski service! 

Yes, in Hainzenberg only 9 minutes away by car is Austria's longest floodlit toboggan run.

Yes, with sufficient snow conditions, there are many magnificent cross-country trails.  

Yes, you can rent a mountain bike or city bike for free on-site.

At Intersport Strasser next to DasPosthotel or in the Zillertal Arena, you can rent e-bikes in various sizes. We recommend reserving your desired e-bike in advance. 

Our team at the reception desk will be happy to provide you with more information about excursions. You can find our suggestions on our homepage at https://www.zillerlodge.at/zillertal/aktiv-im-zillertal/

The ZillerLodge is located right on the golf course. As our guest, you can enjoy a discount which you will receive right at the golf course. You also have the option to purchase the Golf Tirol Card.

Yes, here in the ZillerSeasons, our guests can enjoy a vast array of activities with a weekly program and hiking program.

Yes, guided hikes are offered. Our certified mountain guide will take you to all the hiking hot spots and show you unique natural spectacles and viewing points with special features!

In the antique sideboards in the ZillerLodge suites, there are breakfast options. Of course, we also offer a daily breakfast roll delivery service.

You can enjoy a magnificent breakfast in DasPosthotel from 7:15 am to 11:00 am. We ask for registration by telephone at: +43 5282 2236. € 27.00 per person.

Your are welcome to eat lunch in one of the ZillerSeasons restaurants in Zell am Ziller.

You have the option to enjoy dinner in the MartinerHof in the HochLeger 5 days a week. We ask that you make table reservations a week in advance. Short-notice reservations are possible only upon request. 

You have the opportunity to dine in the ZillerSeasons restaurants DieMarie in DasPosthotel, Wilde Kräuterküche, and Heleni. The daily menus are offered to ZillerSeasons guests for a discounted price. We ask that you make a table reservation by telephone at +43 5282 2236 or via the online table reservation form.

Yes, our restaurant in DasPosthotel offers our guests in the ZillerLodge a special DieMarie catering service.

Of course, simply let us know prior to your arrival!

Yes, there is a sauna, a wellness biotope, and an outdoor hot tub in the ZillerLodge.

If you stay overnight in the ZillerLodge, you can use the SPA area in DasPosthotel. Upon request for a fee.

You can book the day spa in DasPosthotel or in MalisGarten upon request or based on availability.  

Bathrobes and towels are available in our chalets and TreeLofts.